退款政策

We want you to be completely satisfied with your purchase from Magic Motion. Here are some essential points to know:

Easy cancellation: We understand that sometimes plans change. That's why we offer a 24-hour cancellation policy, allowing you to cancel your order free of charge within 24 hours of purchase. However, after this time frame, cancellations may not be possible due to our automated order processing system.

Product eligibility: In line with health concerns and industry standards, we are unable to accept returns or exchanges for refund purposes once the product has been used or opened. We appreciate your understanding regarding this policy.

Defective products: Your satisfaction is our priority. If you receive a defective product, please reach out to our friendly customer service team with your order ID. We offer a 1-year warranty and will gladly assist you in troubleshooting the issue. For efficient handling, please send an email to info@magicmotion.us for after-sales service.

Refund Process:

If you are eligible for a refund, we will process it within 5-7 business days, depending on your bank's transfer process.