Preguntas Frecuentes

Unless otherwise specified, only one coupon code can be applied per order and it cannot be used in conjunction with bundles, sets, special discounts or any other promotional offers.

There should be an email from Magic Motion with the subject line: New Order #
If you can't find this email in your inbox, please try checking your spam folder.
If you still can't find the email, please contact us and we'll help resolve the issue.

We generally process all orders within one business days but maybe need another day for warehouse process.

Our offices close on Saturday and Sunday, so if you place an order on Friday, you should expect to receive your tracking number on the following business day- Monday or Tuesday.

If it's been longer than two business days, please try checking your spam folder for an email from customerservice with the subject line bvibe.com: Tracking Number for Order #
If you still can't find the email, please contact us and we'll help resolve the issue.

The tracking number provided by the postal service may take up to 24 business hours to become active.
If you still can't find the email, please contact us and we'll help resolve the issue.

This policy applies only to orders placed directly through us.magicmotion.shop. Purchases from Amazon, another marketplace, retailer, distributor, reseller, another Magic Motion regional store, or any other sales channel must be handled by the original seller under that seller's applicable policy.

Where available, Magic Motion US Shop may still provide general product-use or troubleshooting guidance, but it cannot process order-related cancellations, returns, refunds, exchanges, replacements, shipping claims, or price adjustments for purchases made through another channel.

Email customerservice@magicmotion.shop as soon as possible, preferably within 24 hours. We will do our best to cancel an order that has not entered processing, fulfillment, or shipment, but cancellation is not guaranteed and is effective only after written confirmation from Magic Motion.

If cancellation is no longer possible, you may apply under the 30-Day Return Policy after delivery.

Contact customerservice@magicmotion.shop as soon as reasonably possible and preferably within 7 calendar days after delivery. Include your order number and clear photos of the item and packaging.

The suggested 7-day period helps us investigate delivery issues and does not reduce a longer mandatory reporting period or remedy available under applicable law. Once the issue is verified, Magic Motion will provide an appropriate replacement, refund, or other remedy.

Email customerservice@magicmotion.shop with your order number and clear photos of the item and packaging. Once the issue is verified, Magic Motion will provide an appropriate replacement, refund, or other remedy and will cover reasonable physical-transfer costs required because of our error.

Orders purchased directly from us.magicmotion.shop may be returned for any reason within 30 calendar days after delivery if the product is unopened and unused, the original factory-applied protective plastic wrapping remains intact, and the original packaging and included items are complete.

Email customerservice@magicmotion.shop and receive written authorization before shipping, donating, or disposing of a product. After approval, we will provide instructions for shipment to a designated location or recipient, an approved donation, safe disposal, or a returnless resolution. Do not send a product to our corporate address or an unapproved warehouse.

Ordinary change-of-mind returns are not accepted after the original protective plastic wrapping has been opened or removed, or after the product has been used. This condition applies only to change-of-mind returns and does not restrict claims or remedies for products that arrive damaged, incorrect, defective, or not as described, or rights required by applicable law.

Customers pay reasonable approved shipping costs for change-of-mind returns. Magic Motion covers reasonable costs for incorrect, transit-damaged, missing, or verified defective items.