Refund policy

Return, Refund & Order Cancellation Policy

We want you to feel confident when shopping with Magic Motion.

Store-specific policy. This policy is provided exclusively by Magic Motion US Shop and applies only to orders placed directly through us.magicmotion.shop. It does not apply to products purchased through Amazon, another marketplace, a retailer, distributor, reseller, another Magic Motion regional store, or any other sales channel.

Payment processing, fulfillment, inventory, and regional operations are managed separately across sales channels. Magic Motion US Shop therefore cannot process cancellations, returns, refunds, exchanges, replacements, shipping claims, price adjustments, or other order-related after-sales requests for purchases made outside us.magicmotion.shop. Please contact the original seller and follow that seller's applicable policy.

This policy is in addition to mandatory consumer rights that apply in the customer's country or region. Where local law provides broader or non-excludable rights, those rights remain unaffected.

Order cancellations

Contact customerservice@magicmotion.shop as soon as possible if you need to cancel an order. We will do our best to cancel an order that has not entered processing, fulfillment, or shipment. A request made within 24 hours is not guaranteed, and cancellation is effective only after written confirmation from Magic Motion. If cancellation is no longer possible, the order may be considered under the return policy after delivery.

30-day change-of-mind returns

You may request a return for any reason within 30 calendar days after delivery. A reason is not required, but all of the following conditions must be met:

  • The product is unopened and unused.
  • The original factory-applied protective plastic wrapping remains intact.
  • The original packaging, accessories, manuals, gifts, and promotional items are included.
  • You provide the order number or other valid proof of purchase.
  • You contact Magic Motion and receive written authorization before shipping, donating, or disposing of the product.

Because these are intimate-use products, change-of-mind returns cannot be accepted after the original factory-applied protective plastic wrapping has been opened or removed, or after the product has been used, except where applicable law requires otherwise. The unopened condition applies only to change-of-mind returns. It does not restrict claims or remedies for products that arrive damaged, incorrect, defective, or not as described.

Authorization and regional resolution

Email customerservice@magicmotion.shop with your name, order number, product name, country or region, and a photo showing that the original factory-applied protective plastic wrapping remains intact. If the request is approved, Magic Motion will provide written instructions for one of the following methods:

  • Shipment to a return location or approved recipient designated by Magic Motion.
  • Donation of the unopened product to a recipient approved by Magic Motion, with proof of delivery or acceptance.
  • Safe disposal in accordance with written instructions, with reasonable proof of completion.
  • Confirmation that no physical return, donation, or disposal is required.

The available method may vary by country, product, and local requirements. Do not send a product to our corporate address, a fulfillment partner, or any person or organization unless that destination was provided in writing for the approved request. Unauthorized packages may be refused or may delay the refund.

Shipping costs

For an approved change-of-mind return that requires shipment or donation, the customer is responsible for reasonable shipping costs and for the package until delivery is confirmed, unless applicable law requires otherwise. We recommend a trackable service. No artificial return-shipping fee is charged when an approved local donation, safe disposal, or returnless resolution does not require shipment.

Magic Motion will cover reasonable physical-transfer costs when required because of our error, transit damage, a missing item, or a verified defect. No additional restocking fee is planned. Mandatory local law takes priority.

Items not eligible for change-of-mind returns

  • Products whose original factory-applied protective plastic wrapping has been broken or removed; products that have been used, damaged, or altered; or products missing original packaging or included items.
  • Gift cards, downloadable or digital products, and consumable products.
  • Items clearly marked Final Sale before purchase.
  • Products purchased from unauthorized sellers, third-party retailers, marketplaces, or other sales channels.

Defective, damaged, incorrect, missing, or misdescribed products are handled separately and are not excluded merely because they were opened for reasonable inspection or use.

Damaged, opened-on-arrival, incorrect, or missing items

Contact customerservice@magicmotion.shop as soon as reasonably possible and preferably within 7 calendar days after delivery. Include the order number and clear photos of the item and packaging. The suggested 7-day period helps us investigate delivery issues and does not reduce a longer mandatory reporting period or remedy available under applicable law. Once verified, Magic Motion will provide an appropriate replacement, refund, or other remedy.

Refunds

After the authorized return is received and inspected, or after required proof of an approved donation, disposal, or returnless resolution is accepted, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method and are normally processed by Magic Motion within 5–7 business days. Payment providers may require additional time.

For an approved change-of-mind return, the refund covers the product price and applicable taxes collected by Magic Motion. Original shipping, expedited shipping, return shipping, customs duties, brokerage fees, and other delivery-related charges are not refundable unless the return resulted from our error or applicable law requires otherwise. Where law requires refunding the original standard delivery charge, that charge will be included.

All bundle items, gifts, and promotional items must be handled according to the approved instructions. Where legally permitted, the stated value of an unaccounted-for included item may be deducted from the refund.

Contact

Email: customerservice@magicmotion.shop
US / International Customer Service: +1 (650) 308-8320 (carrier charges may apply).
MagicMotion Inc.
417 Associated Rd. #224
Brea, CA 92821
United States

Do not send returns to the corporate address above. An approved destination or alternative resolution will be provided for each eligible request.