Warranty & Privacy
One-Year Limited Warranty
Store-specific warranty. This One-Year Limited Warranty is provided by MagicMotion Inc. only for the main rechargeable or electronic Magic Motion device purchased directly from us.magicmotion.shop. Products purchased through Amazon, another marketplace, a retailer, distributor, reseller, another Magic Motion regional store, or another sales channel must follow the warranty and after-sales process of the original seller.
The main device is covered for one (1) year from the original purchase date against defects in materials or workmanship under normal, intended use. The original factory-included stroker sleeve or liner is covered for ninety (90) days, and the original charging cable included with the device is covered for thirty (30) days, in each case only for defects in materials or workmanship under normal, intended use. Replacement sleeves or liners, replacement charging cables, lubricants, consumables, gifts, and all other accessories are excluded from this voluntary commercial warranty, unless mandatory law requires otherwise.
This is a limited warranty. It is in addition to, and does not replace or restrict, any mandatory legal guarantee, implied warranty, or consumer remedy that applies in the purchaser's country or region.
How to make a claim
Email customerservice@magicmotion.shop with your name, order number or valid proof of purchase, shipping address, country or region, product name, and clear photos or a brief video showing the issue. Do not ship, donate, or dispose of the product until written instructions are provided.
What Magic Motion may do
After reviewing an eligible claim, Magic Motion may troubleshoot the product, repair it, replace it with the same or a comparable product, issue a refund where appropriate, or provide another remedy required by applicable law. A replacement remains covered for the remainder of the original warranty period unless applicable law requires otherwise.
What is not covered
- Normal wear and tear or cosmetic deterioration; replacement sleeves or liners, replacement charging cables, lubricants, consumables, gifts, and all other accessories not expressly covered above, unless mandatory law requires otherwise.
- Damage caused by misuse, neglect, accident, improper cleaning or storage, or use contrary to product instructions.
- Damage caused by repair, modification, or disassembly when that action caused or contributed to the claimed defect.
- Damage caused by incompatible chargers, power sources, lubricants, or cleaning products.
- Water damage when the product is not rated for immersion or is used beyond its stated water-resistance rating.
- Loss or theft.
Contact and warranty copy requests
Warranty support: customerservice@magicmotion.shop
US / International Customer Service: +1 (650) 308-8320 (carrier charges may apply).
A printed copy of this warranty is available free of charge upon request. Please email customerservice@magicmotion.shop or call +1 (650) 308-8320.