When a toy does not appear in the app, most people start where their phone has trained them to start: the Bluetooth device list. For a compatible Magic Motion toy, that is not where pairing happens.
Turn Bluetooth on in your phone settings, then connect the toy inside the Magic Motion App. Think of the system Bluetooth switch as opening the door; the Magic Motion App is where the actual connection takes place.
The most important thing to remember: do not try to pair your Magic Motion toy from your phone's Bluetooth device list as if it were headphones. Open the App and use its connection scan instead.
Connect your Magic Motion toy in four steps
- Make sure the toy is charged, powered on, and close to your phone.
- Turn on Bluetooth in your phone settings.
- Open the Magic Motion App and allow its Bluetooth permission when asked.
- Use the App's connection or device icon to scan, then select your toy when it appears.
That is it. Once the App shows the connection, you can move on to the controls and features available for your exact model.
First, make sure you are using the right Magic Motion app
The main Magic Motion App is the home for compatible Magic Motion pleasure toys and their available local or partner-control features. A few product families use a different app, so it is worth checking before you troubleshoot:
- Magic Motion App: compatible Magic Motion pleasure toys.
- Magic Kegel: Kegel Master Gen2, Kegel Coach, and FitCute Rejuve.
- SyncMo: a separate video-sync experience for supported devices. If you are setting up Xone, use our SyncMo with Xone setup guide.
If your product page or manual names a particular app, follow that product-specific instruction first.
On iPhone: check the App permission
Start by turning on iPhone Bluetooth. Then open the Magic Motion App. If iPhone asks whether the App can use Bluetooth, choose Allow.
If you dismissed the prompt earlier, go to Settings, find Magic Motion, and turn Bluetooth access back on. Return to the App and use its device scan—not the Bluetooth settings screen—to look for your toy.
On Android: allow nearby-device access when prompted
Turn on Bluetooth, then open the Magic Motion App and accept the Bluetooth or nearby-device permission prompt. Some Android phones also ask for location permission while they search for nearby Bluetooth devices; if your phone asks, allow it for the scan, then return to the App.
Android menus vary by phone brand and version. The useful check is simple: the Magic Motion App needs permission to look for nearby devices, and the toy should be discovered inside the App.
The App cannot find my toy: try this order
Do not jump straight to a repair request. These checks solve the most common setup misses:
- Keep the toy nearby. Put it beside the phone while the App is scanning, and make sure it is powered on.
- Check the App permission. Phone Bluetooth can be on while the App itself has no access to it.
- Stop using the system Bluetooth list. Go back to the Magic Motion App and scan from there.
- Close and reopen the App. Then restart the scan. If needed, toggle phone Bluetooth off and back on before retrying.
- Try a second phone only after the first checks. This can help identify whether the issue is phone-side or needs support.
Guía rápida en español: emparejar desde la app
¿El juguete no aparece? Activa Bluetooth en el teléfono, permite el acceso Bluetooth en la app Magic Motion y, en Android, permite ubicación si se solicita. Después abre la app y conecta desde el icono de conexión. No lo emparejes desde la lista Bluetooth del sistema.
Si sigue sin aparecer, envíanos el nombre o modelo del producto, el número de pedido, el modelo y sistema operativo del teléfono, la versión de la app y una captura o vídeo corto del intento de conexión. Así nuestro equipo de atención al cliente tendrá los datos necesarios para ayudarte sin que tengas que repetir toda la historia de configuración.
Local connection and remote control are not the same thing
Your phone and toy make their first connection nearby. Bluetooth is not the part that reaches a partner in another city. For products with a supported remote feature, both people use the App and an internet connection after the local setup is working.
Availability varies by product, so check your product page or in-app options before planning a remote session. Starting with a working local connection makes the rest much less mysterious.
Still stuck? Send us the useful details
If the toy still does not appear after trying the steps above, contact Magic Motion Customer Service with:
- product name or model;
- order number;
- phone model and operating-system version;
- Magic Motion App version; and
- a screenshot or short video showing where the connection stops.
We can then help with the right next step for your product instead of sending you through a generic Bluetooth checklist.
Magic Motion App connection FAQ
Why can’t I find my toy in the phone Bluetooth list?
That is expected. Keep phone Bluetooth turned on, but find and connect the toy through the Magic Motion App’s own scan.
Can I use the App if my partner is far away?
For a product with a supported remote feature, remote control is an App-and-internet experience after the nearby phone-toy connection has been set up. It is not a long-range Bluetooth connection.
Which app do I need for Xone?
Use the product’s listed app instructions. For supported Xone video-sync setup, see How to Use SyncMo with Xone.